Month: April 2012

Experiment Your Way to Success

by Jamie Flinchbaugh on 04-24-12

My latest column for Industry Week, Lessons from the Road, titled Experiment Your Way to Success has been posted. Here is an excerpt:   The heart of most effective continuous improvement is experimentation. Experimentation is the mother of all learning methods. It drives learning throughout an organization based on what

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Don't just change the process if people aren't following the existing one

by Jamie Flinchbaugh on 04-01-12

Process improvement is process improvement, right? Many people who get immersed in process improvement practices have such a focus on improving the process, that we don’t know when to pull up on the reigns and consider whether it’s the right approach. For example, I’ve noticed several situations lately at clients

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