General

Finding Improvement in the Margins [Lessons from the Road]

by Jamie Flinchbaugh on 10-17-17

There are connections in every organization.  Some are easily seen while others are not. But, look closely and you will find them.  In the recent column I wrote for IndustryWeek I examined the waste that often occurs in these connections.  It is in these connections, in the margins, that there

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Video preview: Playing vs. coaching

Playing vs Coaching

by Jamie Flinchbaugh on 08-29-17

One common instruction many coaches violate is trying to play the along side their players while they are coaching.  This often happens in business and when it does we get the same result – much less effective coaching because you lose your ability to be objective and to be a

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Puzzle pieces joined with a dollar bill underneath

The Hidden Costs of Batching [Lessons from the Road]

by Jamie Flinchbaugh on 08-08-17

Have you ever been on the end of a batched process?  Chances are you have, either in your workplace or in your everyday life.  If you have ever been discharged from a hospital or experienced a yearly performance review, you were likely “batched”.  In the Lessons from Road the Column

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Video preview

The Founder and Experimentation

by Jamie Flinchbaugh on 06-27-17

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

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Video preview: the simplest way to get started with process improvement

The simplest way to get started with process improvement

by Jamie Flinchbaugh on 06-16-17

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.

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Managing Strategic Efforts

by Jamie Flinchbaugh on 05-26-17

How do you measure your strategic imperatives? It depends on the type of strategy. Here is a 2×2 grid to help you evaluate alternative types of strategies, and what is important to pay attention to in order to ensure success. Once you have your strategies, you have to manage them.

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Video preview: how your thinking filters affect your process improvement

How your thinking filters are affecting your process improvment

by Jamie Flinchbaugh on 05-12-17

There are two thinking “filters” that affect how we problem solve during the continuous improvement process.  They are both necessary but should not be used simultaneously.    

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Video preview: Practicing lean

Practicing Lean

by Jamie Flinchbaugh on 04-28-17

The idea that just as doctors practice medicine we must practice lean is the premise of a book I contributed to called Practicing Lean which was edited by Mark Graban. We must be wiling to evolve our practices and learn as we move forward.   Order a copy of the book today

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Define Lean by Behaviors, Part 4: Clearly articulate the lean behaviors that matter to you.

by Jamie Flinchbaugh on 04-26-17

Part 3 examined where are behaviors come from, and in this 4th and final part, we explore applying PDSA to culture change. Most cultures are accidental. They are created through the somewhat random walk of experiences that we encounter. Those who grew up during the Great Depression developed a sense

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Define Lean by Behaviors, Part 3: Experiences, beliefs, behaviors, and lean

by Jamie Flinchbaugh on 04-24-17

In Part 2, we explored the importance of behaviors. In this part, we examine how to create those behaviors. Experiences create our beliefs which drive our behaviors. So, if behaviors are so important, what do we do about it. We can certainly dig much deeper into this topic than in

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