Organizations obtain more value from their investments in lean when lean is about behaviors—and not just tools. That’s why it’s important to deliberately shape lean culture.
There are fundamentally three approaches to diagnosing your culture to understand whether you are achieving the desired behaviors. Our Lean Culture Diagnostic will help you diagnose and make a plan to impact your organization’s culture.
The Lean Culture Diagnostic combines MGStrategy’s expertise in PDSA-based culture-shaping campaigns for large organizations with JFlinch’s expertise specifically in Lean Culture. Here’s the process:
Select your Target Behaviors
You cannot assess your culture unless you have a target set of behaviors to assess it against. We have created a library of desired lean behaviors.
Based on the focus of your efforts, you select 4-7 of the most important behaviors to assess. By selecting from a library, you will not only be able to consistently test your culture from year to year, but compare your scores against other organizations who select the same behaviors.
Determine Your Sample Population
You would select what part of your organization you want to assess, and what population you want to include. The service includes emailed links to your selected population. You may require breakouts reports for specific leaders or subsets of the organization, manual entry of hand-filled entries, or translation can all be accomplished for additional fees.
In addition to the population, each survey may include one demographic question that will better help you understand your current state. It might be people leaders versus individual contributors, union or non-union, one division versus another, or others.
Survey Development and Execution
The survey is then developed to incorporate your target behaviors, your population, and other demographics. There are two important aspects to developing your survey.
First, for every selected target behavior, we examine two aspects. First, how well is that behavior displayed in the organization. Second, how well do leaders encourage that behavior. The second development aspect is that we include the ability for participants to add narrative comments to their scores. These comments help provide insight into why you are getting your current scores, and help you determine action plans for improvement.
Once developed, the survey is they executed to the population and the data retained in a secure manner. Your employees can feel able to answer honestly because no one will see their specific survey results.
Analysis and Report Generation
Once the data is received, it is processed and analyzed. We look at the combination of the quantitative analysis and the relevant narrative that accompanies it. A report is generated that produces data of where your organization is for all of your selected target behaviors, trend analysis over time, comparisons to other companies, and connecting useful narratives that help provide insight into the data. The report concludes with recommendations for action to drive progress in your lean culture.
If specific organizational breakouts are included, there will be a specific report for that part of the organization to go deeper into analysis more specific to them. Demographic breakouts will provide comparison data across the breakouts selected.
Report Delivery and Advisory Support
As part of receiving the report, the client will also hold two 1-hour advisory conference or video calls with Jamie Flinchbaugh to walk through the report. It is recommended that one of these calls be used for the internal lean support group, and the second call be used for the executives accountable for the organization being surveyed.
Each organizational breakout that receives an analysis will receive their own report and advisory call with Jamie Flinchbaugh. Additional calls, or in-person visits, can also be scheduled for additional fees.