Why suggestion boxes are wrong

by Jamie Flinchbaugh on 11-08-10

Last night just when I was arriving at the hotel, I flipped on the TV while unpacking and happened to catch the end of the Undercover Boss. I’ve written about this show before, and how it is directionally correct but wrong in execution. This episode included one of the owners

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The Value of Rules

by Jamie Flinchbaugh on 06-28-10

NCIS has been one of the most popular shows on television for years now. I generally don’t like TV crime dramas, but my wife has gotten me a bit into this one over time. The lead character is Leroy Jethro Gibbs, played by Mark Harmon. Gibbs has a number of

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Everyone is responsible for their systems

by Jamie Flinchbaugh on 05-19-10

In the lean mindset, there is generally an intent to show respect for people, to blame the system instead of the individual, and give people what they need to be successful. But how far should we go to avoid blame? Who is ultimately responsible for the system that generates the

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