Published Articles

The Power of Solving Small Problems

by Jamie Flinchbaugh on 12-09-21

Fast Company published an article of mine, “The Power of Solving Small Problems.” I have observed even some of the most experienced and wise lean leaders struggle to get this principle correct, as I struggle with it as well. Perhaps that’s why I wrote it, to remind myself. Here’s a

Read More

Would You Cut Off Your Hand to Improve Your Problem Solving?

by Jamie Flinchbaugh on 04-30-20

This article originally appeared on IndustryWeek.  I’ve been rereading, in greater depth, Art Smalley’s book Four Types of Problems. Art and I first worked together about 25 years ago on the transformation of Chrysler.  It went from near bankruptcy to the most profitable company in the industry, until it was

Read More

Is trust essential for lean success?

by Jamie Flinchbaugh on 03-02-20

This article was originally was published in the Lean Mag   There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?

Read More

Final Lessons from the Road: Know Thyself, Improve Thyself [Lessons from the Road]

by Jamie Flinchbaugh on 08-14-19

While I intend to continue contributing online occasionally, this is my final Lessons from the Road column for IndustryWeek’s print edition. I have written this column for eight years. I have enjoyed interacting with readers, and I hope the column has provided value for you. Writing this column has helped

Read More

Leadership with a Capital ‘Lee’

by Jamie Flinchbaugh on 07-09-19

As my ties to Lee Iacocca include Chrysler and Lehigh University, when he passed away this week at the age of 94, I was honored when IndustryWeek asked me to write a tribute to him. Many tributes will focus on facts and events, but I wanted to focus more on

Read More

The 4Cs of Building Trust [Lessons From the Road]

by Jamie Flinchbaugh on 04-03-19

Trust is an important precondition for lean success, but it’s not as easy as asking people to trust you. You must take deliberate actions to build trust. In my latest column for Industry Week, I share the systems I use to build trust-based cultures. I have developed and tested these

Read More

Lean Lessons from ‘The Wizard of Oz’ [Lessons From The Road]

by Jamie Flinchbaugh on 03-08-19

What do your lean journey and The Wizard of Oz have in common? More than you might think. In my latest Lessons from the Road column, I take you down the Yellow Brick Road of lean and share with you the similarities in the two journeys. In the article we

Read More

Does Your Lean Culture Measure Up? [Lessons From The Road]

by Jamie Flinchbaugh on 01-24-19

How do you know when you’ve shaped your lean culture effectively?  You create a mechanism to measure the results. In my most recent “Lessons from the Road” article written for Industry Week, I share the five essential mechanisms that will help you establish a management system to measure and improve

Read More

A Deep Dive of Lean [Lessons from the Road]

by Jamie Flinchbaugh on 08-21-18

Would you believe that transforming a 1,000 person organization and a 50,000 person organization uses the same strategy? It’s true, and it’s surprisingly underutilized. In my most recent “Lessons from the Road” article written for Industry Week, I share the approach to building a lean learning culture of every person;

Read More

Serving Your Customer: Observation and Feedback [Lessons from The Road]

by Jamie Flinchbaugh on 04-06-18

In Part 1 of this series (Going Beyond Lean Thinking to Define Value). I challenged how the lean tenet regarding delivering value to our customer has been practiced.  In Part 2 I wrote for Industry Week, I examine how clearly understanding what the customers value and why they value it

Read More