Blog

Improving Quality With the 4 Loops of Quality

by Jamie Flinchbaugh on 03-23-23

Improving quality is about more than just finding and fixing problems. You need to architect an effective system to help you contain, control, and improve quality. I call this framework the 4 loops of quality, and we’ve used it for a long time for the assessment, design, and improvement of

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Working Genius Review

by Susan Winter on 03-16-23

The 6 Types of Working Genius by Patrick Lencioni is a thought-provoking and insightful guide to unlocking the potential of individuals and teams in the workplace. Lencioni, also known for books such as The Five Dysfunctions of a Team and Death by Meeting, identifies six types of working geniuses that

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An Alternative to the Fishbone Diagram

by Jamie Flinchbaugh on 03-09-23

The fishbone diagram is useful to help break down a problem and see many potential causes and contributing factors to a problem. But the traditional breakdowns don’t feel appropriate for many types of problems, especially large, complex, amorphous types of problems. This video suggests an alternative framework to overlap on

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The Misunderstood Impact of Misaligned Perceptions of Your Abilities With Your Boss

by Jamie Flinchbaugh on 02-07-23

The Misunderstood Impact of Misaligned Perceptions of Your Abilities With Your Boss …or, why it’s not about your risk of getting fired.    You might hear from your boss “you’re great, a rockstar, we have every faith in you, you’re going to go far, but…you could improve in these ways…”

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Lean Whiskey Episode 38

by Jamie Flinchbaugh on 01-20-23

Episode 38: “A Toast to the U.S. Micro Whiskey of the Year, and the Need to Recommit to Patient Safety”  What do you do when you are chosen as Jim Murray’s US Micro Whiskey of the Year? You pop in to join Mark and Jamie on Lean Whiskey to talk

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Lean Whiskey Episode 37

by Jamie Flinchbaugh on 12-22-22

Episode 37: “I’ll have a half-caff no-whip soy-milk chestnut praline latte…to-go” In Episode 37, we wish everyone a Merry Christmas and Happy Holidays with some new (to us) holiday cocktails. Mark tries the Bourbon Flip, and Jamie makes a Hot Buttered Bourbon. Neither will likely be in our regular rotation

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Lean Whiskey Episode 36

by Jamie Flinchbaugh on 12-09-22

Episode 36: “Guest Chris Kauzmann, and Design Thinking’s Relationship to Lean Thinking”  In Episode 36, Jamie Flinchbaugh is joined by Chris Kauzmann, Adjunct Faculty, and Innovator in Residence at Lehigh University. Chris, a self-described “bottom shelf” whiskey drinker, joins Jamie to sample some Nikka Coffee Malt Whiskey and Blue Run

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Lean Whiskey Episode 35

by Jamie Flinchbaugh on 10-14-22

Episode 35: “We’re tired, but not tired of whiskey. A Gemba walk will pick us up.”    In Episode 35, Mark is recently back from his Scotland Gemba visit. He isn’t tired from jet lag, or from whiskey, but nevertheless, Mark and Jamie both end up complaining about being tired.

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How To Do an Effective Personal Work Retreat

by Jamie Flinchbaugh on 09-01-22

No matter what your profession, everyone should consider at some point in time a personal work retreat. For me, it is usually about research and writing. Certainly, almost all of People Solve Problems was written across multiple retreats up to the mountains. Bill Gates would take his “think weeks” away

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Lean Whiskey Episode 34

by Jamie Flinchbaugh on 07-29-22

Episode 34: “Crazy Ideas, From Shipping Flowers to Crab Whiskey” In Episode 34, Mark Graban and Jamie Flinchbaugh begin by belatedly celebrating the 3rd birthday of Lean Whiskey. No, this wasn’t a pandemic-launched podcast, although if we hadn’t started it yet it probably would have become one. We also learn

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