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If you are an organization that does auditing or assessment, you should be looking at anything that’s important for success. This certainly should include your problem-solving. Whether you utilize Leader Standard Work, Layered Process Audits, or simply want to do an informal assessment, here are some things to think about

Happy Heuristics is a podcast about using rules of thumb, decision criteria, or heuristics to help leaders operate with speed and effectiveness in a complex and uncertain world. Podcast partners Jamie Flinchbaugh and Jeff Grimshaw explore specific heuristics, one theme at a time, that you can either adopt or use

I coach coaches. That’s obviously the only thing that I do, but I spend a significant portion of my time coaching people who are trying to coach others. One of the most common questions I receive in this domain is… What do we do when someone is resistant to coaching?

Episode 31: “End a Year, End a Bottle; Start a Year, Start a Bottle”  In Episode 31, Mark and Jamie discuss the routines and practices of wrapping up a year and kicking off a new year. In that spirit, we either finish a bottle of whiskey or start a new

Fast Company published an article of mine, “The Power of Solving Small Problems.” I have observed even some of the most experienced and wise lean leaders struggle to get this principle correct, as I struggle with it as well. Perhaps that’s why I wrote it, to remind myself. Here’s a

Whether you are providing a service to a client, or operating as a leader in an organization, how do you think about what you want to accomplish? I propose the most useful framing is to think about day n+1. In other words, what is there the day after you depart,

Happy Heuristics is a podcast about using rules of thumb, decision criteria, or heuristics to help leaders operate with speed and effectiveness in a complex and uncertain world. Podcast partners Jamie Flinchbaugh and Jeff Grimshaw explore specific heuristics, one theme at a time, that you can either adopt or use

In “People Solve Problems,” I dedicate a whole section to the role of the leader. Whatever level of people-leader you find yourself in, this section of the book helps guide you to important aspects of your role. In this short video, I walk through a little bit of the role

The very first problem-solving behavior I explore in People Solve Problems is to Learn Deliberately (Chapter 9). Learning is more than just a skill, just as problem-solving is more than just a tool. Learning deliberately is a mindset and behavior. One way to describe this is to hold our assumptions

Why do people resist change? Don’t they want things to be better? Of course, they want things to be better. We all do. However, what is the snake-oil salesman really pitching? What kind of dystopian world is planned? We don’t fear change but fear that the change will bring something