Videos

Lean Whiskey Episode 34

by Jamie Flinchbaugh on 07-29-22

Episode 34: “Crazy Ideas, From Shipping Flowers to Crab Whiskey” In Episode 34, Mark Graban and Jamie Flinchbaugh begin by belatedly celebrating the 3rd birthday of Lean Whiskey. No, this wasn’t a pandemic-launched podcast, although if we hadn’t started it yet it probably would have become one. We also learn

Read More

Creativity, Problem Breakdown, and Problems Such As Eliminating Approvals

by Jamie Flinchbaugh on 06-22-22

There are many problems where we struggle with things such as creativity and breaking down the problem. One such problem that is frequently voiced is the elimination of bureaucracy. You cannot just eliminate bureaucracy. What can you do? You can break down the problem, understand the elements and contributing factors.

Read More

Hoping To Have a Good Day? A Good Week? Year? Career?

by Jamie Flinchbaugh on 06-17-22

How you start does matter, because it sets up momentum and other psychological factors to carry that momentum forward, as is also true in the reverse where a bad start can sabotage your remaining efforts. Years ago, The Onion showed a light on this fact with this hilarious story that

Read More

WHO Should Own Change or Transformation?

by Jamie Flinchbaugh on 06-09-22

Who should lead the next change your organization faces? Who should lead a transformation? A lot depends on the nature of the change. On one end, you have deterministic, programmatic, and tool- or technology-centric changes. On the other end of the spectrum, you have leading change into a VUCA world,

Read More

4 Mistakes in Establishing Clear Roles Through RACI

by Jamie Flinchbaugh on 05-04-22

RACI is a well-known tool for helping to establishing clear roles, but it is often either avoided, or produces an underwhelming impact. RACI stands for Responsible, Accountable, Consult, and Inform. I believe the lack of effectiveness in using the RACI framework often comes down to 4 mistakes which I outline

Read More

Abstraction and Precision in Standardization

by Jamie Flinchbaugh on 04-27-22

Standardization is good, right? Well, it’s not quite that simple. We should standardize something because it helps us solve a problem, as I wrote about in Chapter 3 of People Solve Problems. Two variables in finding the RIGHT solution of standardization are the level of abstraction and the level of

Read More

Breaking Down the Problem

by Jamie Flinchbaugh on 04-19-22

Problem-solving is always a battle to get more focused and specific in what gap we are trying to close. Both the capabilities of problem statements as well as breaking down the problems help us do this, but they are more than just steps in a problem-solving tool. I write about

Read More

Be Responsive, Not Reactive

by Jamie Flinchbaugh on 04-12-22

Many organizations lost most of their momentum of continuous improvement and proactive problem solving throughout the pandemic, ending up forced into a stance of reactiveness. Many of those same organizations are struggling to climb out of that hole, especially where they are still fighting fires, such as those managing supply

Read More

The 3-legged 5 Whys

by Jamie Flinchbaugh on 02-09-22

When I wrote the book “People Solve Problems,” I approached the book in a tool-agnostic way. As far as the book is concerned, I don’t particularly care which problem-solving tools you are using. However, tools do still matter (which I also make clear in the book). Here’s a tool that

Read More

Integrating the Voice of Many Coaches

by Jamie Flinchbaugh on 02-03-22

Most people get coaching from multiple people, whether it be on their work, on their career, or just within problem-solving. How do you decide which coach to listen to? Well, that’s the wrong question, and in this video, I explain why. Watch here: https://youtu.be/B5PpWaVX9vs  

Read More