change management

Relentless Patience

by Jamie Flinchbaugh on 10-31-17

When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change.  We talked about the effort required to changing a

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Video preview: the simplest way to get started with process improvement

The simplest way to get started with process improvement

by Jamie Flinchbaugh on 06-16-17

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.

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Losing Control of Your Lean Journey [Lessons from the Road]

by Jamie Flinchbaugh on 02-11-15

Do you feel a little out of control of your lean journey? Good. The lean journey is not one that can be so self-contained that one person or team can keep their arms around it. If they can, it either hasn’t reached that important transitional point, or you are choking

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Creating aspiration for change, and my time as a clown

by Jamie Flinchbaugh on 12-03-14

I was a clown. Some might think I still am. Let me return to that in a moment. When trying to create change in the organization, we often struggle with ways to motivate people to change behavior. We certainly often aspire to ignite the intrinsic motivation of individuals, and for

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The Lean Starting Line [Lessons from the Road]

by Jamie Flinchbaugh on 10-02-14

It’s time for another installment of Lessons from the Road, my column for IndustryWeek. In the next few installments, I will talk about the lean roadmap, or how to handle the change management of the lean journey. This month, I am talking about the beginning of the journey, The Lean

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Build a deliberate culture, not an accidental one [Lessons from the Road]

by Jamie Flinchbaugh on 04-13-14

In my last Lessons from the Road column, I introduced the the idea that culture is the most important element of lean transformation. I was fortunate to have the opportunity early in my lean journey to see just how important the correct behaviors would be, regardless of how well you

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Carry the wounded and shoot the stragglers: dealing with cynics and skeptics

by Jamie Flinchbaugh on 12-02-13

This post originally appeared on the Lean Learning Center blog. A question frequently asked of me is “what do I do about the people who won’t get on board?” This is too broad of a question, because there isn’t a single answer to the question, except “it depends.” What does

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Zlonk! More Batman lessons on change management

by Jamie Flinchbaugh on 09-09-13

Last week I posted thoughts on change management inspired by Batman [Kapow! A lesson on change management from Batman?]. I received a lot of notes back on the post, and thought I would returned to the masked hero for more. A common problem I see with change management is that

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KAPOW! A lesson on change management from Batman?

by Jamie Flinchbaugh on 09-02-13

There is a line in the movie Batman Begins that reminds me a lesson we teach in lean quite often. When Bruce Wayne returns and is planning his new role as Batman, he tells his butler and confident Alfred “people need dramatic example to shake them out of apathy.” While

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What we can learn from a giraffe about dealing with change

by Jamie Flinchbaugh on 02-23-12

For a Friday humor, here is a giraffe stuck in quicksand. A client is using this video to help introduce what people go through when dealing with change, through the classic stages of grief. Of course, there’s also a lesson here. Management, and leaders at all levels, sometimes forget that

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