Learning Lab

AI should never replace problem-solving, as problem-solving is a truly human skill, or a combination of skills, that is an act of discovery. However, AI can act as a great co-intelligence, helping us broaden our perspective, challenge our logic, or simply get unstuck when our wheels are spinning. In this

Section 4 from the People Solve Problems Book Coaching Problem Solving: Building Thinkers, Not Just Fixers Real impact doesn’t come from giving answers—it comes from building better problem solvers. Great leaders don’t just solve problems—they develop others to do the same. Coaching Problem Solving explores how to guide teams toward

Section 3 from the People Solve Problems Book Beyond Tools: The Mindset That Drives Real Problem-Solving The best solutions don’t come from the tools you have—they come from the way you think, act, and lead. Great problem-solvers don’t just follow processes—they take ownership, collaborate, and learn deliberately. This series from

Section 2 from the People Solve Problems Book People-Centered Problem Solving: The Missing Link in Every Organization Tools don’t solve problems—people do. The best solutions don’t come from checklists—they come from thinking, learning, and adapting. This video series covers section 2 of People Solve Problems, where we explore the skills

Section 1 from the People Solve Problems Book Why Problem-Solving Fails—and How to Fix It Problem-solving isn’t just about having the right tools—it’s about how we apply those tools in different problem-solving scenarios. In these videos, we’ll challenge conventional thinking, revealing why standardization alone doesn’t drive better solutions. This section

Happy Heuristics was a single-season podcast, in partnership with MG Strategy’s Jeff Grimshaw, that explores the use of heuristics in leadership. Heuristics, or rules of thumb, help speed up and make more consistent decisions in a complex world. Each episode explores a theme, and Jeff and Jamie Flinchbaugh each offer

Lean is born from how we think. Most efforts at lean transformation focus too much on only tools and projects, but it’s the principles and behaviors that separate excellent lean journeys from the rest. Jamie Flinchbaugh and Andy Carlino outlined 5 principles for lean thinking in the book The Hitchhiker’s

Bad systems and processes beat good people. Good process design can help a company scale more easily, reduce errors, gain efficiency, and even free up talent for more valuable work. What’s often missing is a common and effective framework for how to design, manage, and improve that work. This 6-video

Culture is one of the most long-term competitive advantages when done right, and also a company- or team-killer when it falls apart. Why would you leave it to chance? In this 6-video series, you’ll get ideas about how to both design and shape your culture. This can apply to individual

Boards of Directors, and the shareholders they represent, always want more innovation from their management teams and the company. But what can they do about it? Boards spend more and more of their time on governance, risk management, compliance, compensation, and other factors, many of which have little to do