value

In the last installment of my Industry Week column, Lessons from the Road, I talked about waste elimination. In it, I also explained that the commonly used phrase “do more with less” is often perceived about being about the “less” when I believe truly lean organizations focus on the “more.”

Recently I had a problem with Delta. Delta treats me pretty well, in part because of my extensive travel to our clients, but this day had me annoyed. It was a small thing that turned into a bigger thing. I had an outbound flight in the morning, and a return

So many things can distract us from what the core of our work is all about. Email is often a distraction, but there are so many more – Facebook and Twitter, consuming news whether on the internet or TV, politics inside your industry or company, promotion and self-promotion, and the