Zappos

How "flat" should an organization really be? Zappos eliminates managers

by Jamie Flinchbaugh on 01-09-14

Lean means getting rid of managers, developing a flat organizational structure, and abdicating all responsibilities to the front line employees. Right? Too many people just read that without twitching. But it’s wrong. That’s not lean at all. Before going too far, lean also doesn’t mean adding organizational layers. There is

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