Culture

The 4Cs of Building Trust [Lessons From the Road]

by Jamie Flinchbaugh on 04-03-19

Trust is an important precondition for lean success, but it’s not as easy as asking people to trust you. You must take deliberate actions to build trust. In my latest column for Industry Week, I share the systems I use to build trust-based cultures. I have developed and tested these

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Drucker Institute’s / Wall Street Journal Best Managed Companies

by Jamie Flinchbaugh on 12-19-17

The Wall Street Journey released their inaugural Management Top 250, a list of the best managed companies. It is based on the research of the Drucker Institute at Claremont Graduate University, releasing a much larger list and their scoring in this table Amazon tops the list, followed by Apple and

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Relentless Patience

by Jamie Flinchbaugh on 10-31-17

When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change.  We talked about the effort required to changing a

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Puzzle pieces joined with a dollar bill underneath

The Hidden Costs of Batching [Lessons from the Road]

by Jamie Flinchbaugh on 08-08-17

Have you ever been on the end of a batched process?  Chances are you have, either in your workplace or in your everyday life.  If you have ever been discharged from a hospital or experienced a yearly performance review, you were likely “batched”.  In the Lessons from Road the Column

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Empty board room

Are boards of directors focused on strategy?

by Jamie Flinchbaugh on 07-11-17

Theoretically, each higher-level of management should be increasingly long-term focused. That certainly includes the role of the board, who with their role on shareholder value and governance, must ensure that the short-term doesn’t crowd out the long-term. CGMA summarized two surveys assessing boards and the barriers to strategic oversight. Their

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Video preview: the simplest way to get started with process improvement

The simplest way to get started with process improvement

by Jamie Flinchbaugh on 06-16-17

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.

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Video preview: Practicing lean

Practicing Lean

by Jamie Flinchbaugh on 04-28-17

The idea that just as doctors practice medicine we must practice lean is the premise of a book I contributed to called Practicing Lean which was edited by Mark Graban. We must be wiling to evolve our practices and learn as we move forward.   Order a copy of the book today

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Define Lean by Behaviors, Part 2: Behaviors are greater than tools  

by Jamie Flinchbaugh on 04-19-17

In Part 1: The evolution of lean, we explored how our insight into lean has evolved. In this part, we explore why behaviors are so important to lean. The most important aspect of lean evolution has been the acknowledgement of the role of behaviors as central to a lean organization.

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The 5 Frequencies of Leadership, and how I apply them to coaching soccer

by Jamie Flinchbaugh on 09-20-16

I recently had the opportunity to give a speech for a different audience that I’m used to – the Centennial National Convention for the Delta Phi Epsilon sorority. The majority of the audience were university undergraduates, either in leadership roles at their sorority or planning to take leadership roles. As

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Role Modeling for Change [Lessons from the Road]

by Jamie Flinchbaugh on 06-08-14

My last two Lessons from the Road columns [Building Behaviors Bedrock of Lean Success and Build a Deliberate Culture, Not an Accidental One] focused on the tactics and strategies of culture change, which is crucial for a successful lean journey. One of those tactics is to role model the right

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