Role Modeling for Change [Lessons from the Road]

by Jamie Flinchbaugh on 06-08-14

My last two Lessons from the Road columns [Building Behaviors Bedrock of Lean Success and Build a Deliberate Culture, Not an Accidental One] focused on the tactics and strategies of culture change, which is crucial for a successful lean journey. One of those tactics is to role model the right

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The single best way leaders support cultures of continuous improvement

by Jamie Flinchbaugh on 06-05-14

I recently published a new post on the KaiNexus blog site titled The single best way leaders support cultures of continuous improvement. Here is an excerpt: In working with one VP responsible for supporting 3,000 people, she found a small change in her email use habits that turned out to

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Build a deliberate culture, not an accidental one [Lessons from the Road]

by Jamie Flinchbaugh on 04-13-14

In my last Lessons from the Road column, I introduced the the idea that culture is the most important element of lean transformation. I was fortunate to have the opportunity early in my lean journey to see just how important the correct behaviors would be, regardless of how well you

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Building Behaviors Bedrock of Lean Success [Lessons from the Road]

by Jamie Flinchbaugh on 02-13-14

For my latest column, I set out to write about culture change. I barely got through the introduction and realized I’m already out of room. Such is the restriction of a 1-page column. So, the introduction became the column. You can read the latest installment of Lessons from the Road,

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Why won’t they tell me there is a problem?

by Jamie Flinchbaugh on 01-24-12

Leaders ask people to tell them what problems they have. This isn’t a practice exclusive to lean. MBWA, or Management By Walking Around, even incorporated this concept. In some organizations, there are systems in place (whether digital or on a board) for individuals to capture and surface problems. We ask

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4 myths about the principle of "Respect for People"

by Jamie Flinchbaugh on 12-07-11

The principle of Respect for People has received greater attention in the lean community over the past several years. Books, blogs, and speeches have all given attention to its importance. Both companies and customers are made up of people, and the best profits and processes in the world are not

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Ignoring a wrong behavior is not much different than endorsing it

by Jamie Flinchbaugh on 09-07-11

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do

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Valid or reliable – is your culture right?

by Jamie Flinchbaugh on 07-29-10

This week I’ve been writing about the tradeoff between measuring things in a valid way or a reliable means. Two posts published so far are: Valid or reliable – take your pick Valid or reliable – trying to break the tradeoff How does this impact culture? Culture is one of

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Creating Employee Engagement, Part 4

by Jamie Flinchbaugh on 03-08-10

This is the final part of a 4 part series on Creating Employee Engagement. You can first read Parts 1, 2, and 3. Skills Required for Engagement Skill gaps to create engagement exist both in employees and managers, although most transformation efforts tend to focus on only one or the

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Creating Employee Engagement, Part 3

by Jamie Flinchbaugh on 03-05-10

This is part 3 on employee engagement. Read Part 1 and Part 2. The Development of Systems to Support Engagement When conducting an assessment, one of the most revealing questions that I seem to ask is “if you have found waste or an opportunity to improve, what do you do

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