Culture

This is Part 2, you can read Part 1 on Creating Employee Engagement. The Role of Culture in Engagement Culture is the set of shared assumptions, beliefs, and principles that a group or organization holds. It is best measured or observed by the shared behaviors or habits that are exhibited.

Learning happens in the classroom. Coaching happens through a formal mentor often away from our work. At least that’s what we’ve been lead to believe. But that view has many limitations. As it applies to learning, learning is never internalized in the classroom. There is a difference between information, which

Recently I posted the first video series on Cultural Transformation and described the formula H x V x F > R. I received a response on a different formula, which we turned into a guest post by Rob van Stekelenborg. Rob is working with IG&H, a Dutch-based consulting firm that

I get a lot of emails and questions about culture change. I even get it directly: “how do you change culture?” Email isn’t quite sufficient for such a question, and either is a blog post. But we can peel back the layers of the cultural onion, one later at a

What do you do when one of those little fires pops up? It’s not a big deal, it’s just a small problem. Put the fire out, move on to what’s next. After all there are many important projects to complete. But of course, before you get to them, another fire

I was recently at a dinner meeting with a few people surrounding an event I was supporting, and at the table was both a young, aggressive, smart individual contributor from a large company and a 30+ year experienced general manager who knew his way around the flagpole. We got into

This is the thought process behind the reactions from managers more often than the words are actually spoken. Even if it were true, does that thought process help you improve? Does it help them? No, it just deteriorates the situation. Of course Forrest Gump had the ultimate response: “Stupid is

If you want to learn how to cook, who do you learn from? You could learn from the restaurant critic with their insight on what’s good and what’s not, or your could learn from a chef, who knows how and why to make the meal. I received a great question,

Over on the Lean Blog Mark Graban wrote a post titled Innovation Is as Innovation Does? Besides channeling Forrest Gump, this makes a great point. Innovation is an outcome, but without a process we won’t get it. And that process includes culture, skill, systems, methods, and so on. Mark makes

Many organizations have formal recognition methods within their organization that are used to highlight people and their accomplishments. Other organizations practice recognition more informally, in team meetings and even in hallways with simple “thank you for ____” statements. Neither of these are wrong, as long as you are practicing some