andon

How do Andon and escalation differ?

by Jamie Flinchbaugh on 04-14-20

I posted this question on LinkedIn and received numerous responses, and while each one furthered the discussion, there were also many differences between them. Some I believe were wrong, and some were just a different perspective. I think this is an important note in its own right because we often

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My contribution for Practicing Lean

by Jamie Flinchbaugh on 09-06-16

Mark Graban has been editing a book titled Practicing Lean: Learning How to Learn to Get Better…Better. I recently wrote a chapter which I have included below for everyone’s reading, but I recommended you pick up the book. The proceeds benefit the Louise H. Batz Patient Safety Foundation. Here is

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Key Measurements in Implementing Andon

by Jamie Flinchbaugh on 09-02-09

I recently received a question about measuring andon, which I’ve extracted here: Based on your experience, when a company is trying to implement an “Andon” system, what are the key measurements you would use to evaluate the effectiveness of the escalation and help system?

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