How do Andon and escalation differ?
I posted this question on LinkedIn and received numerous responses, and while each one furthered the discussion, there were also many differences between them. Some I believe were wrong, and some were just a different perspective. I think this is an important note in its own right because we oftenRead More
My contribution for Practicing Lean
Mark Graban has been editing a book titled Practicing Lean: Learning How to Learn to Get Better…Better. I recently wrote a chapter which I have included below for everyone’s reading, but I recommended you pick up the book. The proceeds benefit the Louise H. Batz Patient Safety Foundation. Here isRead More
Key Measurements in Implementing Andon
I recently received a question about measuring andon, which Iâ€™ve extracted here: Based on your experience, when a company is trying to implement an â€œAndonâ€ system, what are the key measurements you would use to evaluate the effectiveness of the escalation and help system?Read More