behaviors

In my last Lessons from the Road column, I introduced the the idea that culture is the most important element of lean transformation. I was fortunate to have the opportunity early in my lean journey to see just how important the correct behaviors would be, regardless of how well you

For my latest column, I set out to write about culture change. I barely got through the introduction and realized I’m already out of room. Such is the restriction of a 1-page column. So, the introduction became the column. You can read the latest installment of Lessons from the Road,

Process improvement is process improvement, right? Many people who get immersed in process improvement practices have such a focus on improving the process, that we don’t know when to pull up on the reigns and consider whether it’s the right approach. For example, I’ve noticed several situations lately at clients

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do