continuous improvement

The single best way leaders support cultures of continuous improvement

by Jamie Flinchbaugh on 06-05-14

I recently published a new post on the KaiNexus blog site titled The single best way leaders support cultures of continuous improvement. Here is an excerpt: In working with one VP responsible for supporting 3,000 people, she found a small change in her email use habits that turned out to

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The Principle of Marginal Gains

by Jamie Flinchbaugh on 08-29-13

Today, I ask just one simple question: If we understand that excellence in sport is the product of commutative marginal gains, then why do we think business performance all comes from big solutions to big problems? Marginal gains, in the process, added together one day after the next, is what

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Learning Continuous Improvement [Guest Blog]

by Donald Sweigart on 05-02-11

Guest Post: Donald Sweigart worked with “The Body Shop @” which developed the “Star-Link Certified” Lean business model improving Profitability, CSI, and Cycle Time in the Collision Repair Industry. This model is now licensed by a Fortune 100 in it’s Industry-wide Lean Training. His passion is implementing Lean solutions in

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Who is responsible for quality?

by Jamie Flinchbaugh on 04-18-11

For the past two weeks, I’ve been writing about topics related to quality. This is the last topic of the series, and it’s focus is on the role of the quality organization. There is always a tension between the quality organization, regardless of its title, and the rest of the

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