Cultural Transformation Series

Relentless Patience

by Jamie Flinchbaugh on 10-31-17

When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change.  We talked about the effort required to changing a

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Video preview

The Founder and Experimentation

by Jamie Flinchbaugh on 06-27-17

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

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Video preview: the simplest way to get started with process improvement

The simplest way to get started with process improvement

by Jamie Flinchbaugh on 06-16-17

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.  

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Video preview: Practicing lean

Practicing Lean

by Jamie Flinchbaugh on 04-28-17

The idea that just as doctors practice medicine we must practice lean is the premise of a book I contributed to called Practicing Lean which was edited by Mark Graban. We must be wiling to evolve our practices and learn as we move forward.   Order a copy of the book today

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Voluntary versus Directed Activity

by Jamie Flinchbaugh on 07-01-10

In our next video in the Cultural Transformation Series, we discuss a solid leading indicator of your cultural impact. You want to see people picking up the tools and methods and using them on their own. You want to see voluntary involvement. Directed involvement is also a part of lean,

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The Importance of Language

by Jamie Flinchbaugh on 05-24-10

This is the next video in the Cultural Transformation Series. The language you choose to use, and the meaning it conveys, can have a great impact on your culture when done consistently. I explain that point in this video, The Importance of Language. [viddler id-7de4f740 h-288 w-437] How have you used

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Understanding the local culture

by Jamie Flinchbaugh on 04-15-10

In this next video in our Cultural Transformation Series, I talk about the impact that the local culture can have on the culture and behaviors that you are trying to drive. For example, in some cultures it is considered beneath a manager to go out to the factory floor to

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by Jamie Flinchbaugh on 03-29-10

Some people believe integrity is something you are born with, or not. I don’t believe that, simply because I’ve seen people completely change their behaviors. In this next video of the Cultural Transformation Video Series, we explore the role integrity plays in leading culture change. [viddler id-b2210db9 h-288 w-437] Integrity

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The Impact of Repetition

by Jamie Flinchbaugh on 02-22-10

We tackle the value of repetition on culture in the latest installment of the Cultural Transformation video series. The example given of a repeated pattern was SQDCM, or Safety Quality Delivery Cost Morale. This pattern was repeated in the organization at every level every day. Now, 15 years later, it

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Leaders or Anchors?

by Jamie Flinchbaugh on 02-10-10

Should you focus your energy on the leaders around you or the anchors? You only have so much time, energy, and focus. The squeaky wheel gets the grease, right? Well the anchors are usually the squeaky wheel. But energy invested there is wasted. I explain the difference and why in

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