culture change

The 5 Frequencies of Leadership, and how I apply them to coaching soccer

by Jamie Flinchbaugh on 09-20-16

I recently had the opportunity to give a speech for a different audience that I’m used to – the Centennial National Convention for the Delta Phi Epsilon sorority. The majority of the audience were university undergraduates, either in leadership roles at their sorority or planning to take leadership roles. As

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Role Modeling for Change [Lessons from the Road]

by Jamie Flinchbaugh on 06-08-14

My last two Lessons from the Road columns [Building Behaviors Bedrock of Lean Success and Build a Deliberate Culture, Not an Accidental One] focused on the tactics and strategies of culture change, which is crucial for a successful lean journey. One of those tactics is to role model the right

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Build a deliberate culture, not an accidental one [Lessons from the Road]

by Jamie Flinchbaugh on 04-13-14

In my last Lessons from the Road column, I introduced the the idea that culture is the most important element of lean transformation. I was fortunate to have the opportunity early in my lean journey to see just how important the correct behaviors would be, regardless of how well you

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Ignoring a wrong behavior is not much different than endorsing it

by Jamie Flinchbaugh on 09-07-11

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do

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Repetition in Communication

by Jamie Flinchbaugh on 05-04-11

Our friend in the lean community, Liz Guthridge of Connect Consulting Group, recently wrote a blog post titled Reinforce, yes; repeat, no. It caught my attention because I am a big advocate of repetition in communication. At first, it appeared that we were advocating the exact opposite approach. Repeating communication

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