customer focus

Test for Actual Use, not Intended Use

by Jamie Flinchbaugh on 12-22-09

When you test, what attributes are you testing for? Most testing begins with design criteria. This is reasonable to include but not the right starting point. You must develop with the user in mind. You must test with the user in mind. You must test for actual use, not just

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Respecting the Customer: The Foundation for Just-in-Time

by Jamie Flinchbaugh on 11-30-09

This is a guest post by Shawn Patterson from DTE Energy. You can learn more about Shawn from his LinkedIn profile, or as featured in Chapter 10 of The Hitchhiker’s Guide to Lean. Probably the most powerful attribute of the Toyota Production System is the deeply ingrained principles underpinning all

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