Test for Actual Use, not Intended Use
When you test, what attributes are you testing for? Most testing begins with design criteria. This is reasonable to include but not the right starting point. You must develop with the user in mind. You must test with the user in mind. You must test for actual use, not just
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Observe with purpose
Direct observation has been an under-appreciated aspect of lean for most of its life. It has gotten a lot more attention in recent years, unfortunately, this is thanks in part to the use of jargon, such as gemba and genchi genbutsu. For those of you who know me, you know
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