First Steps Video Series

First Steps Video: More Questions as Standard Work

by Jamie Flinchbaugh on 10-04-10

As promised each Monday morning I am posting a video that explores how someone can start the lean journey even if they are only willing to invest 15 minutes. This is the First Steps Video Series. Last week I talked about using standard questions as a form of standard work

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First Steps Video: Standard Questions for Your One-on-One Meetings

by Jamie Flinchbaugh on 09-27-10

Do you meet with the members of your team one-on-one? Does your boss do it with you? The one-on-one meeting is a staple practice in effective management. How can you make it more effective? By developing a list of most-effective questions that you can use. This is the next topic

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First Steps – Improving Your Meetings

by Jamie Flinchbaugh on 09-20-10

As we continued our First Steps video series, I remind you of our purpose. Many organizations apply lean to their collection processes. But many individuals don’t apply lean to their own work. Sometimes all we need is a small push, a first step. That’s what these videos are meant to

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First Steps: Build a Customer Map

by Jamie Flinchbaugh on 09-13-10

Lean is both an organizational journey and a personal one. Can you take 15 minutes to begin your lean journey? Or continue it? In this installment of my First Steps video series, I talk about the idea of building a customer map. Besides our external customers, there are many internal

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First Steps Video: Stay Out of Your Inbox

by Jamie Flinchbaugh on 08-30-10

Each Monday we are releasing small ideas that require only 15 minutes of effort to try, but they can still serve as your first steps on the lean journey. The First Steps Video Series is meant to make it easier to begin the journey – get some improvement, and some

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First Steps Video: Improving Email

by Jamie Flinchbaugh on 08-23-10

Our First Steps Video Series continues this week with thoughts on email. People spend so much time in email, that even minor improvements can have a big impact. Do you have standard work for how you manager your inbox? Here are some thoughts on getting a quick start. [viddler id-7a6b8542

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First Steps: Understanding Value

by Jamie Flinchbaugh on 08-16-10

As promised, this is our first video in the First Steps series I introduced last week. In our first video where we look for 15 minute investments in our own personal lean journeys. This installment focuses on how you can get closer to your customers inside the organization and understand

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Introduction to First Steps Video Series

by Jamie Flinchbaugh on 08-09-10

This week I introduce a new weekly video series, First Steps. Sometimes the journey of a thousand steps begins with one step. Sometimes, just a shuffling of the feet. However small the investment, it is still a step in the right direction. This video series is meant to describe small

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