The Role of Feed-Forward in Your Quality System

by Jamie Flinchbaugh on 04-12-11

Last week I shared some of my thoughts on quality loops and quality systems. I continue that theme with an explanation of the feed-forward loop. One workstation feeds the next. One process feeds the next. One plant or building feeds the next. And at every point there is a risk

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Who is the customer for your internal quality audits?

by Jamie Flinchbaugh on 04-07-11

Last week I was in an automotive manufacturing plant (a very large one) helping to lead a quality systems assessment. It’s purpose is to give the client feedback of how they can improve their quality by improving their quality systems, and linking them more clearly with the voice of the

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