process design

Don’t just change the process if people aren’t following the existing one

by Jamie Flinchbaugh on 04-01-12

Process improvement is process improvement, right? Many people who get immersed in process improvement practices have such a focus on improving the process, that we don’t know when to pull up on the reigns and consider whether it’s the right approach. For example, I’ve noticed several situations lately at clients

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Don’t over-invest in high-level process design

by Jamie Flinchbaugh on 03-13-12

Should you design your process at the 30,000 foot level before the 5 foot level? What level should you focus on? If you only have 3 days to invest in process improvement, do you pick a major process and design at a high level or pick one element and dive

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Waste out > Waste in = Calories out > Calories In

by Jamie Flinchbaugh on 06-06-11

When is waste elimination enough? At what point do we run out of waste to eliminate? I can’t tell you how many times I’ve heard this line of inquiry. Here is one of the many fundamental flaws in this belief:     Waste is always creeping back into our process

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Keep Your Quality Filters Sacred

by Jamie Flinchbaugh on 04-04-11

[I have been off the blog for a little while, for which I apologize. Hopefully, my business has given me plenty of interested topics for you, which I hope to publish in a timely manner.] Last week I was working with one of our consulting partners on an assessment of

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