process mapping

Don't just change the process if people aren't following the existing one

by Jamie Flinchbaugh on 04-01-12

Process improvement is process improvement, right? Many people who get immersed in process improvement practices have such a focus on improving the process, that we don’t know when to pull up on the reigns and consider whether it’s the right approach. For example, I’ve noticed several situations lately at clients

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Don't over-invest in high-level process design

by Jamie Flinchbaugh on 03-13-12

Should you design your process at the 30,000 foot level before the 5 foot level? What level should you focus on? If you only have 3 days to invest in process improvement, do you pick a major process and design at a high level or pick one element and dive

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This is NOT a tree

by Jamie Flinchbaugh on 10-29-10

This is not a tree. Can you tell me what it really is? Time’s up. It is a picture of a tree. No, it’s not a stupid trick question…there is a point behind it. So often people confuse the real thing with the representation of that thing. This picture of

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