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Insights By Jamie January 2022

by Jamie Flinchbaugh on 01-24-22

Insights by Jamie   January 2022   Rethinking Employee Engagement in 2022   Employee engagement, at all levels, has always been an important topic for organizations. Now, the topic has climbed to the very topic of critical business variables, as I stated in IndustryWeek’s Outlook 2022. For many, engagement isn’t

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Dealing with Resistance to Being Coached

by Jamie Flinchbaugh on 12-16-21

I coach coaches. That’s obviously the only thing that I do, but I spend a significant portion of my time coaching people who are trying to coach others. One of the most common questions I receive in this domain is… What do we do when someone is resistant to coaching?

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Your Legacy Is Day n+1

by Jamie Flinchbaugh on 12-08-21

Whether you are providing a service to a client, or operating as a leader in an organization, how do you think about what you want to accomplish? I propose the most useful framing is to think about day n+1. In other words, what is there the day after you depart,

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I Only Know What I’ve Experienced

by Jamie Flinchbaugh on 11-16-21

Why do people resist change? Don’t they want things to be better? Of course, they want things to be better. We all do. However, what is the snake-oil salesman really pitching? What kind of dystopian world is planned? We don’t fear change but fear that the change will bring something

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Do you coach intuitively or by a process?

by Jamie Flinchbaugh on 08-12-21

Coaching is a very personal thing. Some coaches are more driven by their intuition. Some coaches are more driven by a process. Where do you fall on that spectrum? This is a question I ask participants in our coaching workshop. There is no right answer, but there are limitations based

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The Many Meanings of the Word “Coaching”

by Jamie Flinchbaugh on 06-10-21

Coaching means many different things to different people and within different organizations. Often I find someone believes they are coaching when in fact they are just sharing their experiences and points of view at opportune moments. I remember one executive I was coaching, who is now retired, saying “People can’t

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The History of PDSA, PDCA, and Dr. Deming

by Jamie Flinchbaugh on 06-02-21

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and

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My Definition of Entrepreneurship

by Jamie Flinchbaugh on 05-11-21

A famous, but false, anecdote about entrepreneurship is when George W. Bush told Tony Blair that the problem with the French economy is that they don’t have a word for entrepreneurs. This would have been funnier if it were true, but this French word has grown in popularity over the

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The Future of Work, and the Workplace, Post-Covid

by Jamie Flinchbaugh on 05-05-21

The future of work post-pandemic has been much anticipated and has caused legitimate concern for many. Working conditions for some have been improved, for others, it has been stressful. As for many, working conditions have been impossible as the unemployment numbers for women while kids learn remotely have demonstrated. Companies

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Setting Goals, and the One Minute Leadership Lesson [from the archives]

by Jamie Flinchbaugh on 04-13-21

How do you set goals? Think about it. If you actually had to describe it, how do you do it? Most people that set them don’t really know. Something goes in both inside and outside their brain, and goals come out the other side. Last week I posted on Forget the

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