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Problem-solving is ultimately about developing solutions, or better said, implementing solutions that work. This means that what actually works is an important filter on all the potential solutions that we may become enamored with. I cam across this interesting quote, thanks to The Economist’s daily Espresso Briefing, from the inventor

Recently I was giving a very, very brief speech at Lehigh University at an event with the Baker Institute honoring entrepreneurs and the teaching of entrepreneurship. It wasn’t originally meant to be a topic of any substance, but I can’t pass up the opportunity to speak to some students and

Management teams run the company, and the board of directors provides governance and direction to do so. That seems simple enough to maintain some role clarity. A useful guiding phrase, repeated often by those with board experience, is “noses in, fingers out.” The meaning of that phrase is that you,

A long time ago I was running an off-shift in operations. Late at night, we didn’t have any resources coming to train the team, and so if we wanted to learn, we were on our own. We began reading and applying books, beginning with two books from Kiyoshi Suzuki, The

I happened to be watching the NFL playoffs recently. The game was going into overtime, and a coin toss determines who gets the ball first. This was the clip, and listen to what the announcer says at the end… Watch Here  For those not wanting to watch, he said “the

This article was originally published in March 2021.    I’ve been asked to help dozens of clients with their lean certification plans at some point in my engagement. How should we design our lean certification program? This is often the question presented to me. Before you get to design, you

Those who know my teaching and coaching also know that I love to draw examples from my long tenure as a soccer coach. First, the examples are very relatable even if you aren’t a fan of soccer. Second, I am a fan of soccer, having been involved at some level

Insights by Jamie   January 2022   Rethinking Employee Engagement in 2022   Employee engagement, at all levels, has always been an important topic for organizations. Now, the topic has climbed to the very topic of critical business variables, as I stated in IndustryWeek’s Outlook 2022. For many, engagement isn’t

I coach coaches. That’s obviously the only thing that I do, but I spend a significant portion of my time coaching people who are trying to coach others. One of the most common questions I receive in this domain is… What do we do when someone is resistant to coaching?

Whether you are providing a service to a client, or operating as a leader in an organization, how do you think about what you want to accomplish? I propose the most useful framing is to think about day n+1. In other words, what is there the day after you depart,