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When someone utters the phrase “problem solving”, what is the first image that comes to mind? For most people, those words immediately take you into problem solving tools and templates. This is because many of us have gone through training program after training program to learn various tools. For myself,

OpEx, a common shortening of the term Operational Excellence, has gotten plenty of traction in both program names and job titles. But what does it mean? The quick answer is…it means whatever you want it to mean. Let’s first look at the origins of OpEx. There are two primary driving

Unicorns are companies that reach a $1B valuation while still being privately held. Giants can often be summarized originally as FAANG (Facebook, Amazon, Apple, Netflix, and Google) and now MAMAA (Meta, Apple, Microsoft, Amazon, and Alphabet). These companies are often referenced as examples to follow. Learn from their success. After

The Administrative Assistant has been often referred to as a perk, rather than a crucial resource to help an organization’s effectiveness. This shift in thinking, and language, really began with the adoption of email, where communication from person to person didn’t have to be managed. This continued to evolve as

A good question is one of the most valuable of my possessions, and I am always looking to add to my collection. I discovered, or rediscovered, a powerful question from commentator and author David Brooks. He was giving a talk at Lehigh University for the Hagerman Lecture from The Center

On IndustryWeek: What We Learned: Expertise and Episodes from Three Years of ‘Factory Talk’ The video series Factory Talk began as a collaborative project between me and IndustryWeek to bring voices of leadership from the factory floors to all of you. These interviews were meant to focus on practical techniques

If you’re just doing your job the best you can, then this article may not be for you. However, if you have multiple things going at once, from side hustles to learning projects, then what follows can be tremendously useful. For me, it is now an annual reflection and planning

When I wrote my first draft of People Solve Problems, I was very clear that the tools were not where the magic was but I still referred to my favorite tools and methods a bit too often. After a structural edit and some great feedback, I committed further to write

What early experience taught you an interesting lesson? These are always fun stories, usually share when acting as a mentor, or perhaps over a drink. Here’s an example from my history, and how this little part taught me some valuable lessons. Those lessons may have helped shape my thinking.

I’m pleased to share the newly released JFlinch Learning Lab, which offers the video content I’ve provided to my clients in a private offering over the past many years. This subscription at $79 per year includes around 100 videos not available elsewhere across courses which include management systems, culture change,