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People approach solving problems differently, even if they’re using the same tools and methods. It’s one of the reasons for the name of my book, and one of the reasons I’m talking to people on the People Solve Problems podcast. Because problem solving is a collection of applied skills that

Everyone should define their ideal clients. I have, and here’s those definitions. There are three situations where someone is a good fit for me, and for ACT with Purpose. I recorded this in part for me, as saying it out loud always help refine the thinking, but also for anyone

I recently attended the National Association of Corporate Directors Summit, which I’ve done several times since being appointed to my first board seat 15 years ago. The lineup was impressive, including Bill Gates, Wayne Peacock, CEO of USAA, James Gorman, longtime CEO of Morgan Stanley, Clare Martorana, Federal Chief Information

Conflict is everywhere. It’s not inherently a bad thing. When managed properly and worked through, it’s actually beneficial and productive. When left unchecked and left to fester, it is toxic and can destroy a relationship, team, or even an organization. There are many methods and strategies that are helpful in

Almost every problem solving tool, method, and template begins with problem definition. But is that the beginning? It is not. One of the oldest models for problem solving, from John Dewey, begins with problem identification. That’s fundamentally important to get right, especially when our email inbox alone has more problems

Narrow Your Focus to Find Your Ideal Customer Every company, product manager, sales leader, and CEO should be thinking about their target market. Who would make their best customers? I believe that the parameters used to define target markets are too broad and vague and that efforts to significantly narrow

As AI continues to gain momentum within companies, it’s important to distinguish between two main categories of AI usage: stationed, strategic projects, and the personal, often hidden, use of AI by individuals in their workflows. One challenge in the latter category is that people are hiding the fact that they

On LeanMag: Be Careful Before Standardizing Your Problem Solving You might be surprised to hear a lean advocate warning against a standardization. To be clear, I’m warning against both over-standardization and overly-rigid application of standardization. Standardization within problem solving is tremendously beneficial. First, it helps us train people on methods.

Empathy is a popular concept these days, for many valid reasons. However, it is often conveyed as a sense of acceptance and sometimes even passiveness. What I mean is that empathy often means that you CAN’T understand someone’s perspective because it is different from yours and so therefore accept the

I recently rediscovered a great quote from President John F. Kennedy. It was during Lehigh University’s commencement, where I was observing my daughter Emma’s graduation. The original quote is from Kennedy’s commencement speech at Yale University on June 11th, 1962, and was echoed by Lehigh’s President Joseph Helble in his