Blogs

How do Andon and escalation differ?

by Jamie Flinchbaugh on 04-14-20

I posted this question on LinkedIn and received numerous responses, and while each one furthered the discussion, there were also many differences between them. Some I believe were wrong, and some were just a different perspective. I think this is an important note in its own right because we often

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Working at the speed of collaboration and coordination 

by Jamie Flinchbaugh on 03-26-20

Many processes are linear. They occur with defined steps in a defined order. You would traditionally improve a linear process utilizing a process map, or value stream map, to map out the flow and then start taking the waste out. Quite a bit of continuous improvement has been achieved in

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Words Make Meaning

by Jamie Flinchbaugh on 03-17-20

The language and names that we select and use matter. They help add context or perspective to the object or task and can affect the accessibility of ideas and connection between ideas. For example, when Starbucks started scaling, they used different words for drink sizes, from Tall to Grande to

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Board of Director Lessons from Theranos

by Jamie Flinchbaugh on 01-07-20

Theranos has captured the attention of many, in part because the hype surrounding its founder reached such massive peaks, and partly because the degree of fraud is on par with 19th-century snake oil salesmen, except on a billion-dollar scale. To be sure, we’ve seen large-scale fraud or misconduct before. We

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The 4Cs of Building Trust [Lessons From the Road]

by Jamie Flinchbaugh on 04-03-19

Trust is an important precondition for lean success, but it’s not as easy as asking people to trust you. You must take deliberate actions to build trust. In my latest column for Industry Week, I share the systems I use to build trust-based cultures. I have developed and tested these

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Lean Lessons from ‘The Wizard of Oz’ [Lessons From The Road]

by Jamie Flinchbaugh on 03-08-19

What do your lean journey and The Wizard of Oz have in common? More than you might think. In my latest Lessons from the Road column, I take you down the Yellow Brick Road of lean and share with you the similarities in the two journeys. In the article we

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Business Model Canvas- Blind Spots

by Jamie Flinchbaugh on 04-23-18

Blind spots occur in business when we naturally move toward the areas of business we are most comfortable and interested in and neglect the areas that don’t hold our focus. The business model canvas helps bring into focus neglected areas so that we can take action and improve the business.

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Business Model Canvas-An Introduction

by Jamie Flinchbaugh on 04-11-18

The business model canvas is not solely for the benefit of entrepreneurs, all businesses can benefit from it especially when evaluating changes in their business model. The business model canvas is a tool that businesses can use to facilitate a dialog around where your business model currently is, where it needs

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Drucker Institute’s / Wall Street Journal Best Managed Companies

by Jamie Flinchbaugh on 12-19-17

The Wall Street Journey released their inaugural Management Top 250, a list of the best managed companies. It is based on the research of the Drucker Institute at Claremont Graduate University, releasing a much larger list and their scoring in this table Amazon tops the list, followed by Apple and

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Metrics: It’s about more than measurements

by Jamie Flinchbaugh on 11-14-17

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what

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