Metrics: It’s about more than measurements

by Jamie Flinchbaugh on 11-14-17

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what you are going to manage. You might use metrics, you might use metrics AND something else.