Metrics: It’s about more than measurements

by Jamie Flinchbaugh on 11-14-17

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what you are going to manage. You might use metrics, you might use metrics AND something else.



  • Hi Jamie…. to add to your quote …

    What gets measured get done
    What gets rewarded get done well
    What’s valued gets done regardless

    Spending time with folks explaining the “why” behind the desired behaviors and seeking that overlap between their personal values…. quality of work, their safety and that of others etc. and those values of the enterprise is essential for sustained compliance and improvement.

    Been a while since we collaborated …hope all is well ?

    Paul Callaghan January 16, 2018 at 5:47 pm