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 This interview was conducted in 2017  but I only just watched it (but wrote it before the news of his pending divorce). It is very unique, with Jeff Bezos’ brother conducting the interview, and at no point do they delve into the Amazon.com business model. It is really about Jeff, which

The business model canvas is not solely for the benefit of entrepreneurs, all businesses can benefit from it especially when evaluating changes in their business model. The business model canvas is a tool that businesses can use to facilitate a dialog around where your business model currently is, where it needs

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what

When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change.  We talked about the effort required to changing a

One common instruction many coaches violate is trying to play the along side their players while they are coaching.  This often happens in business and when it does we get the same result – much less effective coaching because you lose your ability to be objective and to be a

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.

The idea that just as doctors practice medicine we must practice lean is the premise of a book I contributed to called Practicing Lean which was edited by Mark Graban. We must be wiling to evolve our practices and learn as we move forward.   Order a copy of the book today

6 years ago, I wrote this post Forget the New Year’s Resolutions. As many of you are busy preparing your goals for 2016, or setting New Year’s Resolutions, I wanted to share this for your consideration along with a few additional thoughts. My key additional thought is that as you

Lean doesn’t happen just because you want it to. There are enablers that make it possible. Trust is one of those enables. In this brief conversation between Andy Carlino and myself, we explore the relationship between lean and trust.