Video

RACI is a well-known tool for helping to establishing clear roles, but it is often either avoided, or produces an underwhelming impact. RACI stands for Responsible, Accountable, Consult, and Inform. I believe the lack of effectiveness in using the RACI framework often comes down to 4 mistakes which I outline

Happy Heuristics is a podcast about using rules of thumb, decision criteria, or heuristics to help leaders operate with speed and effectiveness in a complex and uncertain world. Podcast partners Jamie Flinchbaugh and Jeff Grimshaw explore specific heuristics, one theme at a time, that you can either adopt or use

Standardization is good, right? Well, it’s not quite that simple. We should standardize something because it helps us solve a problem, as I wrote about in Chapter 3 of People Solve Problems. Two variables in finding the RIGHT solution of standardization are the level of abstraction and the level of

Problem-solving is always a battle to get more focused and specific in what gap we are trying to close. Both the capabilities of problem statements as well as breaking down the problems help us do this, but they are more than just steps in a problem-solving tool. I write about

Many organizations lost most of their momentum of continuous improvement and proactive problem solving throughout the pandemic, ending up forced into a stance of reactiveness. Many of those same organizations are struggling to climb out of that hole, especially where they are still fighting fires, such as those managing supply

When I wrote the book “People Solve Problems,” I approached the book in a tool-agnostic way. As far as the book is concerned, I don’t particularly care which problem-solving tools you are using. However, tools do still matter (which I also make clear in the book). Here’s a tool that

If you are an organization that does auditing or assessment, you should be looking at anything that’s important for success. This certainly should include your problem-solving. Whether you utilize Leader Standard Work, Layered Process Audits, or simply want to do an informal assessment, here are some things to think about

In “People Solve Problems,” I dedicate a whole section to the role of the leader. Whatever level of people-leader you find yourself in, this section of the book helps guide you to important aspects of your role. In this short video, I walk through a little bit of the role

Your spectrum of problems that your team engages with can span from firefighting to strategic breakthroughs, and many levels in between. However, it is very difficult for a team to operate all across the spectrum at once. You have a critical mass of problem-solving efforts and that anchors what your

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what