Video

Metrics: It’s about more than measurements

by Jamie Flinchbaugh on 11-14-17

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what

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Relentless Patience

by Jamie Flinchbaugh on 10-31-17

When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change.  We talked about the effort required to changing a

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Video preview: Playing vs. coaching

Playing vs Coaching

by Jamie Flinchbaugh on 08-29-17

One common instruction many coaches violate is trying to play the along side their players while they are coaching.  This often happens in business and when it does we get the same result – much less effective coaching because you lose your ability to be objective and to be a

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Video preview

The Founder and Experimentation

by Jamie Flinchbaugh on 06-27-17

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

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Video preview: the simplest way to get started with process improvement

The simplest way to get started with process improvement

by Jamie Flinchbaugh on 06-16-17

I have had many conversations lately where people are asking about the simplest way to get started with process improvement.  The simplest way is to start with one simple question – why.

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Video preview: Practicing lean

Practicing Lean

by Jamie Flinchbaugh on 04-28-17

The idea that just as doctors practice medicine we must practice lean is the premise of a book I contributed to called Practicing Lean which was edited by Mark Graban. We must be wiling to evolve our practices and learn as we move forward.   Order a copy of the book today

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Forget the New Year's Resolution..

by Jamie Flinchbaugh on 01-03-16

6 years ago, I wrote this post Forget the New Year’s Resolutions. As many of you are busy preparing your goals for 2016, or setting New Year’s Resolutions, I wanted to share this for your consideration along with a few additional thoughts. My key additional thought is that as you

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The relationship between trust and lean

by Jamie Flinchbaugh on 04-07-15

Lean doesn’t happen just because you want it to. There are enablers that make it possible. Trust is one of those enables. In this brief conversation between Andy Carlino and myself, we explore the relationship between lean and trust.

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The Lean Strategy Video Series Summary

by Jamie Flinchbaugh on 01-14-15

A few years ago I develop a short video series on Lean Strategy. Given my last post challenged you not to start the year without a clear strategy and purpose, I thought it was worthwhile to dust off this video series and re-release it. I had a lot of offline

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First Steps Video: More Questions as Standard Work

by Jamie Flinchbaugh on 10-04-10

As promised each Monday morning I am posting a video that explores how someone can start the lean journey even if they are only willing to invest 15 minutes. This is the First Steps Video Series. Last week I talked about using standard questions as a form of standard work

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