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“Mark and Jamie Answer Listener Questions” In Episode 6, Mark Graban and Jamie Flinchbaugh bring “lean coffee” to Lean Coffee Talk, kind of. But first, we haven’t caught up in a while, so we recap various items like Christmas, college football playoffs, and the other football played in England. They

AI should never replace problem-solving, as problem-solving is a truly human skill, or a combination of skills, that is an act of discovery. However, AI can act as a great co-intelligence, helping us broaden our perspective, challenge our logic, or simply get unstuck when our wheels are spinning. In this

Section 4 from the People Solve Problems Book Coaching Problem Solving: Building Thinkers, Not Just Fixers Real impact doesn’t come from giving answers—it comes from building better problem solvers. Great leaders don’t just solve problems—they develop others to do the same. Coaching Problem Solving explores how to guide teams toward

Section 3 from the People Solve Problems Book Beyond Tools: The Mindset That Drives Real Problem-Solving The best solutions don’t come from the tools you have—they come from the way you think, act, and lead. Great problem-solvers don’t just follow processes—they take ownership, collaborate, and learn deliberately. This series from

Section 2 from the People Solve Problems Book People-Centered Problem Solving: The Missing Link in Every Organization Tools don’t solve problems—people do. The best solutions don’t come from checklists—they come from thinking, learning, and adapting. This video series covers section 2 of People Solve Problems, where we explore the skills

Ever wonder why your brain feels so cluttered and tired? It’s probably stuffed with too many unfinished tasks, unmade decisions, and mental “to-dos” bouncing around in your head. This mental overload isn’t just annoying—it’s actually making you less effective and more stressed. When your mind is packed with too much

This 9-video series was done in partnership with IndustryWeek and highlights leaders in factories. Through interviews, we cover their practices and ideas for effective leadership within operations. Some participants are CEOs of smaller one-site companies, and others are plant managers within larger companies. There are nuggets and lessons for everyone

Most people dread budgeting because they’re approaching it with the wrong goals entirely. Instead of trying to create the “perfect” forecast or simply survive the process with minimal pushback, what if budgeting could actually become a strategic advantage? There’s a counterintuitive mindset shift that transforms this painful annual ritual into

Lean is born from how we think. Most efforts at lean transformation focus too much on only tools and projects, but it’s the principles and behaviors that separate excellent lean journeys from the rest. Jamie Flinchbaugh and Andy Carlino outlined 5 principles for lean thinking in the book The Hitchhiker’s

Bad systems and processes beat good people. Good process design can help a company scale more easily, reduce errors, gain efficiency, and even free up talent for more valuable work. What’s often missing is a common and effective framework for how to design, manage, and improve that work. This 6-video