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When I wrote the book “People Solve Problems,” I approached the book in a tool-agnostic way. As far as the book is concerned, I don’t particularly care which problem-solving tools you are using. However, tools do still matter (which I also make clear in the book). Here’s a tool that

If you are an organization that does auditing or assessment, you should be looking at anything that’s important for success. This certainly should include your problem-solving. Whether you utilize Leader Standard Work, Layered Process Audits, or simply want to do an informal assessment, here are some things to think about

In “People Solve Problems,” I dedicate a whole section to the role of the leader. Whatever level of people-leader you find yourself in, this section of the book helps guide you to important aspects of your role. In this short video, I walk through a little bit of the role

Your spectrum of problems that your team engages with can span from firefighting to strategic breakthroughs, and many levels in between. However, it is very difficult for a team to operate all across the spectrum at once. You have a critical mass of problem-solving efforts and that anchors what your

We often hear “we cannot manage what we cannot measure”.  I think the better way to say it and approach improvement is that you cannot manage or improve what you cannot evaluate. As you are looking to improve something you need to ask how you are going to understand what

Episode25: Peaty Scotch, Working from Home, and Misunderstood Lean phrases In Episode 25, Jamie and Mark welcome a guest to our show, Jim Benson.  Jim has been a long-time collaborator of Mark’s and certainly enjoys a dram or two of whiskey. We begin by getting the backstory on Jim’s Twitter

Episode 8 in the Series – As many people start their new year, they seek ways to lead a more purposeful and productive life. There are many big solutions out there – coaches, books, courses, and more. But through my own coaching, I find there are many nuggets, each of

Episode 6 in the Series – As many people start their new year, they seek ways to lead a more purposeful and productive life. There are many big solutions out there – coaches, books, courses, and more. But through my own coaching, I find there are many nuggets, each of

Episode 5 in the Series – As many people start their new year, they seek ways to lead a more purposeful and productive life. There are many big solutions out there – coaches, books, courses, and more. But through my own coaching, I find there are many nuggets, each of

Episode 4 in the Series – As many people start their new year, they seek ways to lead a more purposeful and productive life. There are many big solutions out there – coaches, books, courses, and more. But through my own coaching, I find there are many nuggets, each of