change management

KAPOW! A lesson on change management from Batman?

by Jamie Flinchbaugh on 09-02-13

There is a line in the movie Batman Begins that reminds me a lesson we teach in lean quite often. When Bruce Wayne returns and is planning his new role as Batman, he tells his butler and confident Alfred “people need dramatic example to shake them out of apathy.” While

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What we can learn from a giraffe about dealing with change

by Jamie Flinchbaugh on 02-23-12

For a Friday humor, here is a giraffe stuck in quicksand. A client is using this video to help introduce what people go through when dealing with change, through the classic stages of grief. Of course, there’s also a lesson here. Management, and leaders at all levels, sometimes forget that

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The CEO Can't Champion Everything

by Jamie Flinchbaugh on 07-28-11

In my travels from one company to another, I hear many of the following phrases… “We need executive sponsorship.” “We need this to be owned top-down.” “We need the CEO to champion our lean efforts.” These are phrases that I hear over and over as I talk to companies about

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