metrics

What does “yellow” actually mean on your performance scorecard? For most teams it’s a gray zone, where the response depends on workload, mood, and who’s paying attention, and that ambiguity drives inconsistent behavior. In this video I explain why you should either give yellow a precise definition or remove it,

Last week my IndustryWeek column titled Don’t Waste Your Metrics was released. It has generated a significant amount of discussion, as many companies find themselves in the situation of measuring far too many things, yet still not feeling like they know what is going on. I plan to build on

My latest column for Industry Week, Lessons from the Road, titled Don’t Waste Your Metrics has been posted. Here is the intro:   Most every company has metrics permeating every meeting, discussion and decision. Metrics are as ubiquitous as email and problem solving and taken for granted to an equal level.