When people talk about a lean journey, they say the word “journey” as if they understand it will take time to change a culture, however their behavior often reveals they don’t have the relentless patience will actually take to create change. We talked about the effort required to changing aRead More
The Founder and Experimentation
Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’sRead More
In the flow of a manufacturing plant, the bottleneck should often be the most valuable, or at least most expensive asset. We actually should be designing our processes around that fact, and then ensuring there is no unnecessary waste in the process that affects that bottleneck. In the Theory ofRead More
4 myths about the principle of "Respect for People"
The principle of Respect for People has received greater attention in the lean community over the past several years. Books, blogs, and speeches have all given attention to its importance. Both companies and customers are made up of people, and the best profits and processes in the world are notRead More
Ignoring a wrong behavior is not much different than endorsing it
What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: â€œpraise publicly, criticized privately.â€ While I doRead More
Integrity is unrecoverable
Lost money can be re-earned. Lost time can be clawed back. Lost love reignited. Lost integrity is unrecoverable. I posted this phrase on Twitter and Facebook recently. I took some “feedback” for it. Some argued that time lost was lost. Truly, it is. But if I needed x hours toRead More
Are you tired of meetings that don't start on time?
If you were to calculate the actual time lost, meetings that don’t start on time is perhaps one of the single biggest generators of waste in organizations today. A meeting that starts 5 minutes late for 4 people waiting for 1 other person wastes 20 minutes. If it’s a dailyRead More
"I disagree…" should be celebrated, not stricken
In today’s politically correct world, conflict is avoided seemingly at all costs. But without active conflict management, good decisions cannot be made. I propose we need more tolerance rather than more sensitivity. As a sign of how overly far sensitivity has gone, we were once told not to use theRead More
Be Respectful, but for the right reason
In the age of self-help, self-promotion, and self-everything-else, it seems that even basic human principles lose meaning. In this blog post by Manager Tools (which I highly respect and listen to their podcasts) called Be Respectful, it either argues or forwards the argument from Wired Magazine as follows: An articleRead More