Finding Improvement in the Margins [Lessons from the Road]

by Jamie Flinchbaugh on 10-17-17

There are connections in every organization.  Some are easily seen while others are not. But, look closely and you will find them.  In the recent column I wrote for IndustryWeek I examined the waste that often occurs in these connections.  It is in these connections, in the margins, that there

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Puzzle pieces joined with a dollar bill underneath

The Hidden Costs of Batching [Lessons from the Road]

by Jamie Flinchbaugh on 08-08-17

Have you ever been on the end of a batched process?  Chances are you have, either in your workplace or in your everyday life.  If you have ever been discharged from a hospital or experienced a yearly performance review, you were likely “batched”.  In the Lessons from Road the Column

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Eliminating Waste from Your Personal Work [Lessons from the Road]

by Jamie Flinchbaugh on 06-10-13

Everyone performs work, and everyone has the opportunity to improve how that work is executed. In my last 2 columns for Industry Week, I have focused on different aspects of value, the customer, and waste elimination. I continue that theme in this month’s installment of Lessons from the Road in

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Eliminate Waste with Purpose [Lessons from the Road]

by Jamie Flinchbaugh on 02-20-13

My latest IndustryWeek Lessons from the Road column has been released. This month’s topic is hopefully a fresh look at an old lean topic: waste elimination. Despite the many definitions to the contrary, many of you know that my view is that lean is not “all about” waste elimination. But

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Lean is about waste elimination, or is it?

by Jamie Flinchbaugh on 12-21-11

Review any company’s slide decks on lean and you’ll likely find a definition for lean. They’re all a little different, but almost all of them center around one common theme: the elimination of waste. So, at least by consensus, this is the definition of lean: the elimination of waste. Of

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Lean Tools: How the English Make Tea [Guest Post]

by James Lawther on 09-23-11

Guest Post: James Lawther is Head of Operational Excellence for a FTSE 100 company. He blogs on the topic of service improvement, and he gets upset by poor customer service I am English.  If there is one thing the English love (and are particularly good at), it is the art

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Waste out > Waste in = Calories out > Calories In

by Jamie Flinchbaugh on 06-06-11

When is waste elimination enough? At what point do we run out of waste to eliminate? I can’t tell you how many times I’ve heard this line of inquiry. Here is one of the many fundamental flaws in this belief: Waste is always creeping back into our process and our

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What is the purpose of waste elimination? And the natural law of gas

by Jamie Flinchbaugh on 05-31-11

Waste elimination seems pretty straightforward, right? Of course waste elimination is good, so why do we need a purpose? Because when we free up waste, most organizations don’t know what to do with it. To be clear about this, you first need to be clear about the strategic direction or

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Answer Your Customers' Questions

by Jamie Flinchbaugh on 03-03-11

Recently I had a problem with Delta. Delta treats me pretty well, in part because of my extensive travel to our clients, but this day had me annoyed. It was a small thing that turned into a bigger thing. I had an outbound flight in the morning, and a return

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My favorite story about waste: the ARS

by Jamie Flinchbaugh on 01-19-11

This may be my favorite story about waste elimination… As part of his company’s policy, Bill had to manually fill out his timecard each week.  On that time card was a column titled ARS.  When Bill started, he was taught to just put a zero in the ARS column each

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