How do Andon and escalation differ?
I posted this question on LinkedIn and received numerous responses, and while each one furthered the discussion, there were also many differences between them. Some I believe were wrong, and some were just a different perspective. I think this is an important note in its own right because we oftenRead More
The 4Cs of Trust Podcast with Gemba Academy
While we could all still travel, I recorded a podcast with Ron Pereira of Gemba Academy. In fact, I was the first in-person guest in their new studio, which was great. Here’s the recording, where we talk about a range of stuff but focus on my recent deep-dive into theRead More
Advice during COVID19 for Internal Lean Resources
During the past couple of weeks, I’ve had numerous conversations with internal lean resources with all sorts of titles, struggling with how to support lean during the current COVID-19 pandemic. Some are shut down, others are on work from home restrictions. Some companies are at full tilt, supporting the crisisRead More
Do you know what problem you’re working on right now?
In this (somewhat dated) interview with Professor Nelson Repenning, he explores that question. Nelson was a first-year professor at MIT when I was there and was one of my favorites, teaching systems dynamics. He suggests “leaders who can formulate clear problem statements get more done with less effort and moveRead More
Working at the speed of collaboration and coordination
Many processes are linear. They occur with defined steps in a defined order. You would traditionally improve a linear process utilizing a process map, or value stream map, to map out the flow and then start taking the waste out. Quite a bit of continuous improvement has been achieved inRead More
Words Make Meaning
The language and names that we select and use matter. They help add context or perspective to the object or task and can affect the accessibility of ideas and connection between ideas. For example, when Starbucks started scaling, they used different words for drink sizes, from Tall to Grande toRead More
A Few Nuggets on Lean Product Development
I have spent as much time on lean product development as I have on any other area over the past 10 years. That’s largely because, for most companies, manufacturing products a little faster or cheaper is nothing compared to the overall business results delivered through a stronger product-development engine. I’llRead More
Is trust essential for lean success?
This article was originally was published in the Lean Mag There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?Read More
4Cs of Trust Q&A [Part 3]
People Trust that You Care When You Show You Care. In this episode, I dig into a comment a viewer made regarding trust and the fact that real trust is realized when leaders demonstrate that they care. Leaders can demonstrate care by creating a safe working environment where failure isRead More
The 4Cs of Trust
Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?Read More