jflinch

Abstraction and Precision in Standardization

by Jamie Flinchbaugh on 04-27-22

Standardization is good, right? Well, it’s not quite that simple. We should standardize something because it helps us solve a problem, as I wrote about in Chapter 3 of People Solve Problems. Two variables in finding the RIGHT solution of standardization are the level of abstraction and the level of

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Happy Heuristics Episode 5

by Jamie Flinchbaugh on 03-01-22

Happy Heuristics is a podcast about using rules of thumb, decision criteria, or heuristics to help leaders operate with speed and effectiveness in a complex and uncertain world. Podcast partners Jamie Flinchbaugh and Jeff Grimshaw explore specific heuristics, one theme at a time, that you can either adopt or use

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Problem Solving With the Board of Directors

by Jamie Flinchbaugh on 02-23-22

Management teams run the company, and the board of directors provides governance and direction to do so. That seems simple enough to maintain some role clarity. A useful guiding phrase, repeated often by those with board experience, is “noses in, fingers out.” The meaning of that phrase is that you,

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Steps to Running an Effective Book Club

by Jamie Flinchbaugh on 02-16-22

A long time ago I was running an off-shift in operations. Late at night, we didn’t have any resources coming to train the team, and so if we wanted to learn, we were on our own. We began reading and applying books, beginning with two books from Kiyoshi Suzuki, The

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The 3-legged 5 Whys

by Jamie Flinchbaugh on 02-09-22

When I wrote the book “People Solve Problems,” I approached the book in a tool-agnostic way. As far as the book is concerned, I don’t particularly care which problem-solving tools you are using. However, tools do still matter (which I also make clear in the book). Here’s a tool that

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Integrating the Voice of Many Coaches

by Jamie Flinchbaugh on 02-03-22

Most people get coaching from multiple people, whether it be on their work, on their career, or just within problem-solving. How do you decide which coach to listen to? Well, that’s the wrong question, and in this video, I explain why. Watch here: https://youtu.be/B5PpWaVX9vs  

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Should Your Lean Journey Include Certification?

by Jamie Flinchbaugh on 01-27-22

This article was originally published in March 2021.    I’ve been asked to help dozens of clients with their lean certification plans at some point in my engagement. How should we design our lean certification program? This is often the question presented to me. Before you get to design, you

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Dealing with Resistance to Being Coached

by Jamie Flinchbaugh on 12-16-21

I coach coaches. That’s obviously the only thing that I do, but I spend a significant portion of my time coaching people who are trying to coach others. One of the most common questions I receive in this domain is… What do we do when someone is resistant to coaching?

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Lean Whiskey Episode #31

by Jamie Flinchbaugh on 12-10-21

Episode 31: “End a Year, End a Bottle; Start a Year, Start a Bottle”  In Episode 31, Mark and Jamie discuss the routines and practices of wrapping up a year and kicking off a new year. In that spirit, we either finish a bottle of whiskey or start a new

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The Power of Solving Small Problems

by Jamie Flinchbaugh on 12-09-21

Fast Company published an article of mine, “The Power of Solving Small Problems.” I have observed even some of the most experienced and wise lean leaders struggle to get this principle correct, as I struggle with it as well. Perhaps that’s why I wrote it, to remind myself. Here’s a

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