The 3-legged 5 Whys
When I wrote the book “People Solve Problems,” I approached the book in a tool-agnostic way. As far as the book is concerned, I don’t particularly care which problem-solving tools you are using. However, tools do still matter (which I also make clear in the book). Here’s a tool that isn’t well-utilized or well-understood: the 3-legged 5 Whys. I explain what it is in this video.