Problem Solving

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The Founder and Experimentation

by Jamie Flinchbaugh on 06-27-17

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

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Video preview: PDSA vs. PDCA

PDCA vs PDSA in Problem Solving

by Jamie Flinchbaugh on 05-05-17

Plan Do Check Act (PDSA)  is a well known approach to continuous improvement and problem solving.  I propose you consider the PDSA approach that includes study and adjust to truly understand why you are getting the results you are.        

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White space for important work [Lessons from the Road]

by Jamie Flinchbaugh on 02-29-16

In 2016 I am trying, with my column Lessons from the Road, to stretch people’s thinking and not just refine it. I hope that most of my columns will generate some disagreement or at least some questions. This month in White space for important work I am addressing Leader Standard

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If we're going to fight fires, do it like the pros

by Jamie Flinchbaugh on 11-03-14

Email comes in. React. Issue gets raised at a meeting. React. Customer calls. React. What do we call it when we spend all day reacting to the events around us? FIREFIGHTING! We all do it. It’s how most people spend the majority of their day. Sometimes one of the biggest

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A3 Problem Solving ebook converted to Prezi by a reader

by Jamie Flinchbaugh on 12-22-13

Darrell Damron, Enterprise Lean Consultant from the Office of the Governor for the State of Washington, generated a Prezi presentation of my ebook, A3 Problem Solving. You can find links to the book here. Since he shared it with me, I thought I would share it with you, so here

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Are you working on the right problems?

by Jamie Flinchbaugh on 05-17-12

Lean is not all about waste, despite what we see in most definitions and applications. If it were about one thing (which oversimplifies things) it would be about problem solving, at all levels of the organization. We take problem solving for granted. Why? Because we’ve been doing it since we

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Building a Problem Solving Organization Presentation

by Jamie Flinchbaugh on 05-15-12

I want to thank Enterprise Minnesota and the Center for Business & Industry for hosting me during the Lean Enterprise Summit held today. The following are my slides from my talk on building a problem solving organization.  

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eBook published on A3 Problem Solving

by Jamie Flinchbaugh on 02-14-12

We are still very proud of our book, The Hitchhiker’s Guide to Lean, that has done very well over the past few years. The book publishing world is changing, very rapidly. I’ve had one of the big publishers ask me about doing another book. I’m not ready for that yet.

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Kodak and Fuji: a tale of two companies in the face of the same insurmountable problem

by Jamie Flinchbaugh on 02-08-12

The Economist had an excellent article detailing the difference between Kodak’s historic bankruptcy and Fujifilm’s equally remarkable success, in The last Kodak moment?, and expanded on in Sharper focus. Both companies faced the same problem statement: digital photography would replace film. But Eastman Kodak, founded in 1880, despite it’s major

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The failure of "Don't bring me problems, bring me solutions!"

by Jamie Flinchbaugh on 02-07-12

I head this approach many times, and in many different forms. Managers say “I don’t want people to bring me problems; I want them to bring me solutions.” Or “I don’t want more questions, I want answers.” I ran across this on the Harvard Business Review Blog in The No

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