Problem Solving

Advice during COVID19 for Internal Lean Resources

by Jamie Flinchbaugh on 04-07-20

During the past couple of weeks, I’ve had numerous conversations with internal lean resources with all sorts of titles, struggling with how to support lean during the current COVID-19 pandemic. Some are shut down, others are on work from home restrictions. Some companies are at full tilt, supporting the crisis

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Do you know what problem you’re working on right now?

by Jamie Flinchbaugh on 04-02-20

In this (somewhat dated) interview with Professor Nelson Repenning, he explores that question. Nelson was a first-year professor at MIT when I was there and was one of my favorites, teaching systems dynamics. He suggests “leaders who can formulate clear problem statements get more done with less effort and move

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A Few Nuggets on Lean Product Development

by Jamie Flinchbaugh on 03-10-20

I have spent as much time on lean product development as I have on any other area over the past 10 years.  That’s largely because, for most companies, manufacturing products a little faster or cheaper is nothing compared to the overall business results delivered through a stronger product-development engine. I’ll

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Deciding When to Dig [[From the Archives]]

by Jamie Flinchbaugh on 04-22-19

Originally Posted: by Jamie Flinchbaugh on 09-29-09 If lean is about anything, it is about solving problems both large and small. Becoming a world-class problem-solving organization takes time. It requires learning new skills and developing the culture to truly invest in problem-solving as a daily practice. But as you begin

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Video preview

The Founder and Experimentation

by Jamie Flinchbaugh on 06-27-17

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what works. As we continue my effort to de-jargonize (ok, that’s

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Video preview: PDSA vs. PDCA

PDCA vs PDSA in Problem Solving

by Jamie Flinchbaugh on 05-05-17

Plan Do Check Act (PDSA)  is a well known approach to continuous improvement and problem solving.  I propose you consider the PDSA approach that includes study and adjust to truly understand why you are getting the results you are.        

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White space for important work [Lessons from the Road]

by Jamie Flinchbaugh on 02-29-16

In 2016 I am trying, with my column Lessons from the Road, to stretch people’s thinking and not just refine it. I hope that most of my columns will generate some disagreement or at least some questions. This month in White space for important work I am addressing Leader Standard

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If we’re going to fight fires, do it like the pros

by Jamie Flinchbaugh on 11-03-14

Email comes in. React. Issue gets raised at a meeting. React. Customer calls. React. What do we call it when we spend all day reacting to the events around us? FIREFIGHTING! We all do it. It’s how most people spend the majority of their day. Sometimes one of the biggest

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A3 Problem Solving ebook converted to Prezi by a reader

by Jamie Flinchbaugh on 12-22-13

Darrell Damron, Enterprise Lean Consultant from the Office of the Governor for the State of Washington, generated a Prezi presentation of my ebook, A3 Problem Solving. You can find links to the book here. Since he shared it with me, I thought I would share it with you, so here

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Are you working on the right problems?

by Jamie Flinchbaugh on 05-17-12

Lean is not all about waste, despite what we see in most definitions and applications. If it were about one thing (which oversimplifies things) it would be about problem solving, at all levels of the organization. We take problem solving for granted. Why? Because we’ve been doing it since we

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