Jason Fried is a lean thinker
Jason Fried of 37signals is a true lean thinker. Here’s how I know:
If anyone ever writes us with a complaint, our stance is it’s our fault — for not being clear enough or not making something work the way it should.
and some more of his thoughts:
We rarely have meetings. I hate them. They’re a huge waste of time, and they’re costly. It’s not one hour; it’s 10, because you pulled 10 people away from their real work.
You can read more about Jason’s work philosophy here in Inc.