lean journey

People Trust that You Care When You Show You Care. In this episode, I dig into a comment a viewer made regarding trust and the fact that real trust is realized when leaders demonstrate that they care. Leaders can demonstrate care by creating a safe working environment where failure is

What do you do when you have leaders who simply cannot adapt to and get on board with your team’s journey? From out-leading to out-flanking, from coaching to reassigning, I’ll uncover strategies for managing and maneuvering around leaders who just don’t seem to be making the cut. If you haven’t

I asked for questions and issues that surround the topic of building trust in my video “4Cs of Trust.” I’ve had a great response so far, thank you. Tonya Mann at MG Strategy[https://mgstrat.com/#] provides the first question asking, how should leaders navigate failures and the potentially negative effects failures can

Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?

In Episode 11 of Lean Whiskey, Mark Graban gets a rest, and Jamie Flinchbaugh co-hosts along with long-time friend and colleague Susan Pleasant, who was first a client and later a partner. Susan brings 30 years of operations experience, and has consulted for 12 years, first at the Lean Learning

Theranos has captured the attention of many, in part because the hype surrounding its founder reached such massive peaks, and partly because the degree of fraud is on par with 19th-century snake oil salesmen, except on a billion-dollar scale. To be sure, we’ve seen large-scale fraud or misconduct before. We

In Episode 10 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh do their best to work through technology issues, as the Grinch clearly didn’t want us to record. We apologize if this affected the final product, but the show must go on. The two whiskey enthusiasts select some whiskey they

In Episode 9 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh link up on Halloween night to share a drink and ideas about lean. We discuss air travel, which we both experience in volume, and taste affordable whiskeys under $35.  We both agree handing out whiskey for Halloween would be

I recently attended the National Association of Corporate Directors. I was an early Leadership Fellow through NACD when they launched the program, as I believe in continued learning and personal improvement. It’s been a few years since I’ve attended the conference (it conflicts with my fall soccer coaching schedule), and

In Episode 7 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh share whiskey samples from each other’s collection and talk about some recent projects. They explore whether you should bring lean home, and apply it with (or to???) your spouse or family. Is lean about efficiency when it comes to