trust

The 4Cs of Trust

by Jamie Flinchbaugh on 01-14-20

Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?

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The relationship between trust and lean

by Jamie Flinchbaugh on 04-07-15

Lean doesn’t happen just because you want it to. There are enablers that make it possible. Trust is one of those enables. In this brief conversation between Andy Carlino and myself, we explore the relationship between lean and trust.

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The Fine Line Between Micro-Management and Surfacing Problems

by Jamie Flinchbaugh on 02-21-11

Not many people want to be the victim of micro-management. And most managers don’t espouse operating that way. But not all micro-management is created equal. As organizations pursue lean effort,s I see a tension between making problems visible and micro-management. Many organizations are very sensitive to anything that feels like

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