Is trust essential for lean success?
This article was originally was published in the Lean Mag There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?Read More
4Cs of Trust Q&A [Part 3]
People Trust that You Care When You Show You Care. In this episode, I dig into a comment a viewer made regarding trust and the fact that real trust is realized when leaders demonstrate that they care. Leaders can demonstrate care by creating a safe working environment where failure isRead More
The 4Cs of Trust
Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?Read More
The Fine Line Between Micro-Management and Surfacing Problems
Not many people want to be the victim of micro-management. And most managers don’t espouse operating that way. But not all micro-management is created equal. As organizations pursue lean effort,s I see a tension between making problems visible and micro-management. Many organizations are very sensitive to anything that feels likeRead More