Trust in Product Development

by Jamie Flinchbaugh on 10-06-20

What does trust have to do with product development? I have written quite a bit about product development, and also about trust (for links, see the bottom of this article). But what do they have to do with one another other than the fact that one is important and the

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The Trust Factor

by Jamie Flinchbaugh on 04-22-20

Trust is mandatory for optimization of a system. All of the parts of an organization must work as a whole. Jamie shares 5 points to approach trust in your organization. Please watch his video here:    

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The 4Cs of Trust Podcast with Gemba Academy

by Jamie Flinchbaugh on 04-10-20

While we could all still travel, I recorded a podcast with Ron Pereira of Gemba Academy. In fact, I was the first in-person guest in their new studio, which was great. Here’s the recording, where we talk about a range of stuff but focus on my recent deep-dive into the

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Utilizing the 4Cs of Trust In Uncertain Times

by Jamie Flinchbaugh on 04-09-20

People need to be able to rely on trust now more than ever. Are the actions you’re currently taking building trust with your internal and external customers? In this video I’ll share how to use the 4Cs: Demonstration of Care, Communication, Competence, and Consistency to help build trust in these

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Is trust essential for lean success?

by Jamie Flinchbaugh on 03-02-20

This article was originally was published in the Lean Mag   There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?

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4Cs of Trust Q&A [Part 3]

by Jamie Flinchbaugh on 02-05-20

People Trust that You Care When You Show You Care. In this episode, I dig into a comment a viewer made regarding trust and the fact that real trust is realized when leaders demonstrate that they care. Leaders can demonstrate care by creating a safe working environment where failure is

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4Cs of Trust Q&A [Part 2]

by Jamie Flinchbaugh on 01-29-20

What do you do when you have leaders who simply cannot adapt to and get on board with your team’s journey? From out-leading to out-flanking, from coaching to reassigning, I’ll uncover strategies for managing and maneuvering around leaders who just don’t seem to be making the cut. If you haven’t

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The 4Cs of Trust Q&A [Part 1]

by Jamie Flinchbaugh on 01-22-20

I asked for questions and issues that surround the topic of building trust in my video “4Cs of Trust.” I’ve had a great response so far, thank you. Tonya Mann at MG Strategy[] provides the first question asking, how should leaders navigate failures and the potentially negative effects failures can

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The 4Cs of Trust

by Jamie Flinchbaugh on 01-14-20

Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?

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The Fine Line Between Micro-Management and Surfacing Problems

by Jamie Flinchbaugh on 02-21-11

Not many people want to be the victim of micro-management. And most managers don’t espouse operating that way. But not all micro-management is created equal. As organizations pursue lean effort,s I see a tension between making problems visible and micro-management. Many organizations are very sensitive to anything that feels like

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