Lessons from the Road: Surfacing Problems Daily
This month I am starting a new column for Industry Week. The title of the column is Lessons from the Road. Lessons from the Road is the subtitle of our book The Hitchhiker’s Guide to Lean. In this new column, I hope to provide pragmatic and actionable advice for companies on the lean journey.
The first installment is about how we surface problems each day, as part of our system. Here is an excerpt:
The worst problems are those that we can’t see. Yet most training focuses on how to solve problems. This assumes that we know how to surface problems and are surfacing the right ones. No matter how good we get at solving problems, it doesn’t do any good if we’re not solving the right ones.
Many of you have been through many rounds of problem-solving training. All of them work; it’s rarely the method that’s flawed. I find two faults. First, the right technique absent the right behaviors will still be a failure. Second, these techniques start after you know about the problem. We never hear about how we surface and manage problems, which precedes solving them.
You can read the entire column here. I appreciate your feedback, and if you have topics that you would like covered, please let me know.