4Cs of Trust

While we could all still travel, I recorded a podcast with Ron Pereira of Gemba Academy. In fact, I was the first in-person guest in their new studio, which was great. Here’s the recording, where we talk about a range of stuff but focus on my recent deep-dive into the

People need to be able to rely on trust now more than ever. Are the actions you’re currently taking building trust with your internal and external customers? In this video I’ll share how to use the 4Cs: Demonstration of Care, Communication, Competence, and Consistency to help build trust in these

This article was originally was published in the Lean Mag   There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?

People Trust that You Care When You Show You Care. In this episode, I dig into a comment a viewer made regarding trust and the fact that real trust is realized when leaders demonstrate that they care. Leaders can demonstrate care by creating a safe working environment where failure is

What do you do when you have leaders who simply cannot adapt to and get on board with your team’s journey? From out-leading to out-flanking, from coaching to reassigning, I’ll uncover strategies for managing and maneuvering around leaders who just don’t seem to be making the cut. If you haven’t

I asked for questions and issues that surround the topic of building trust in my video “4Cs of Trust.” I’ve had a great response so far, thank you. Tonya Mann at MG Strategy[https://mgstrat.com/#] provides the first question asking, how should leaders navigate failures and the potentially negative effects failures can

Trust in an organization is both elusive and yet vital, abstract and yet mentioned frequently. Trust is an important backdrop to help build any transformation, including a lean transformation. Few would argue with this, but also few would talk about what to do about it. How do you build trust?

Trust is an important precondition for lean success, but it’s not as easy as asking people to trust you. You must take deliberate actions to build trust. In my latest column for Industry Week, I share the systems I use to build trust-based cultures. I have developed and tested these