Why do we still use RE-training as a "solution" to problems so frequently?
Through my coaching efforts with clients, I get to see a lot of problems and a lot of solutions. I’ve never tried to take the solutions as data and categorize them. If I did, I think the most common solution people try isâ€¦
Not training, RE-training. As in AGAIN.
Let’s think about this for a minute. You all know the famous Albert Einstein quote:
Insanity: doing the same thing over and over again and expecting different results.
If training didn’t work the first time, let’s assume it won’t work this time either. Instead, before you jump all over people for “not following the process”, find out WHY they don’t follow the process. Maybe, just maybeâ€¦
1. they were never trained
2. it doesn’t work
3. they don’t have the right tools
4. someone won’t let them
5. they have found a better way
6. they are following the process but you just don’t know it
7. ..and more.
The next time you’re in the solution space and someone says “let’s train” or “let’s re-train”, stop and think. Is this a known solution to a known problem, or does it just feel like progress?
What have you seen? What results have you gotten when trying the re-train solution? What other causes do you find in these cases?