First Steps – Improving Your Meetings

by Jamie Flinchbaugh on 09-20-10

As we continued our First Steps video series, I remind you of our purpose. Many organizations apply lean to their collection processes. But many individuals don’t apply lean to their own work. Sometimes all we need is a small push, a first step. That’s what these videos are meant to

Read More

First Steps Video: Stay Out of Your Inbox

by Jamie Flinchbaugh on 08-30-10

Each Monday we are releasing small ideas that require only 15 minutes of effort to try, but they can still serve as your first steps on the lean journey. The First Steps Video Series is meant to make it easier to begin the journey – get some improvement, and some

Read More

First Steps Video: Improving Email

by Jamie Flinchbaugh on 08-23-10

Our First Steps Video Series continues this week with thoughts on email. People spend so much time in email, that even minor improvements can have a big impact. Do you have standard work for how you manager your inbox? Here are some thoughts on getting a quick start. [viddler id-7a6b8542

Read More

First Steps: Understanding Value

by Jamie Flinchbaugh on 08-16-10

As promised, this is our first video in the First Steps series I introduced last week. In our first video where we look for 15 minute investments in our own personal lean journeys. This installment focuses on how you can get closer to your customers inside the organization and understand

Read More

Introduction to First Steps Video Series

by Jamie Flinchbaugh on 08-09-10

This week I introduce a new weekly video series, First Steps. Sometimes the journey of a thousand steps begins with one step. Sometimes, just a shuffling of the feet. However small the investment, it is still a step in the right direction. This video series is meant to describe small

Read More

Voluntary versus Directed Activity

by Jamie Flinchbaugh on 07-01-10

In our next video in the Cultural Transformation Series, we discuss a solid leading indicator of your cultural impact. You want to see people picking up the tools and methods and using them on their own. You want to see voluntary involvement. Directed involvement is also a part of lean,

Read More

Understanding the local culture

by Jamie Flinchbaugh on 04-15-10

In this next video in our Cultural Transformation Series, I talk about the impact that the local culture can have on the culture and behaviors that you are trying to drive. For example, in some cultures it is considered beneath a manager to go out to the factory floor to

Read More

Sociable! Book Review

by Jamie Flinchbaugh on 04-12-10

Sociable! book by Steve Jagger and Shane Gibson came out recently. I met Steve last year and have enjoyed watching his various entrepreneurial pursuits through social media, which is why I thought checking out the book Sociable!: How Social Media is Turning Sales and Marketing Upside Down (Amazon Affiliate link)

Read More


by Jamie Flinchbaugh on 03-29-10

Some people believe integrity is something you are born with, or not. I don’t believe that, simply because I’ve seen people completely change their behaviors. In this next video of the Cultural Transformation Video Series, we explore the role integrity plays in leading culture change. [viddler id-b2210db9 h-288 w-437] Integrity

Read More

Leaders or Anchors?

by Jamie Flinchbaugh on 02-10-10

Should you focus your energy on the leaders around you or the anchors? You only have so much time, energy, and focus. The squeaky wheel gets the grease, right? Well the anchors are usually the squeaky wheel. But energy invested there is wasted. I explain the difference and why in

Read More